Support at Home: Navigating the Changes with Blue Bike

80 working days from 1st March until go-live

As the aged care sector prepares for the significant changes brought by the Support at Home program, Blue Bike Solutions (BBS) stands ready to guide you through this complex transition. With our deep understanding of the sector and expertise in strategic planning, we’re your ideal partner in adapting to these reforms.

Understanding Support at Home

The Support at Home program, set to roll out in two phases starting July 2025, aims to revolutionise home care services for older Australians. Key changes include:

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Replacement of Home Care Packages (HCP) and Short-Term Restorative Care (STRC) with a new model

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Introduction of 8 package levels for more granular care allocation

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90-day upfront funding cycles

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Fee-for-service billing model

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A standardised Service List that includes defined Service Categories and Service Types to be utilised for all future claims.

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Replacement of Income Tested Fees (ITF) with a Client Contribution model based on the Service Category.

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Requirement for all Claims to include line-item levels of detail

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Staged release of price caps for all services identified in the Service List on 1 July 2026

The Impact on Your Organisation

These changes will affect every aspect of your operations, from client assessment and care planning to service delivery and financial management. Our analysis indicates potential impacts on:

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Client intake and assessment processes

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Care planning and package management

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Service delivery and third-party management

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Billing and financial reporting

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Compliance and quality assurance

How significant will the felt-impact be for each of the major changes?

How we can help

At Blue Bike, we offer a comprehensive approach to preparing for Support at Home:

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ONE: Impact Assessment:

We conduct a thorough analysis of how the changes will affect your specific organization.

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TWO: Process Redesign

Our experts work with you to redesign business processes to align with the new requirements.

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THREE: Technology Readiness

We ensure your systems are prepared for the new data structures and reporting requirements.

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FOUR: Change Management

We help your team navigate the transition with minimal disruption to client care.

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FIVE: Strategic Planning

We assist in developing strategies to thrive in the new aged care landscape

The above can be achieved using our services

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A: Steering, Planning & Design

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B: Work Package

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C: Team Augmentation

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A: Steering, Planning & Design

This service is defined as an advisory and guidance engagement based on our insights from the sector.

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B: Work Package

This service is defined as a consulting engagement with a predefined scopeDownloadExpandDelete

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C: Team Augmentation

This service is defined as providing resources to work under the leadership of a client.

Why Choose Us

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Established in 2009 with a proven track record in the aged care sector

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Deep understanding of the Support at Home program and its implications

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Highly experienced team focused on pragmatic, client-centered solutions

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Comprehensive approach covering strategy, operations, and technology

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Up-to-date knowledge of sector trends and regulatory changes

80 working days from 1st March until go-live

Don’t let the complexity of Support at Home overwhelm your organisation. Partner with Blue Bike to ensure a smooth transition and position your service for success in the new aged care landscape.

Contact us today to schedule a consultation and learn how we can help you confidently navigate the Support at Home changes.