Transforming Welfare Services:
Blue Bike’s Strategic Role in Services Australia’s WPIT and ICT Technology Strategy
Services Australia (SvcAus), the Commonwealth Government agency responsible for delivering social, welfare, health, and child support services, embarked on the Welfare Payments Infrastructure Transformation (WPIT) program to rebuild its core systems.
As one of Australia’s largest projects, WPIT required a robust and comprehensive architecture, roadmap, and technical strategy.
Blue Bike Solutions (Blue Bike) played a pivotal role in shaping the program’s architecture, driving strategic decision-making, and developing a revised ICT technology strategy for SvcAus, supporting the transformation’s success across multiple years.
The Challenge
SvcAus faced the monumental task of overhauling its core systems as part of the WPIT program, which involved retiring legacy systems and ensuring that new systems met both legislative and operational requirements.
With a large stakeholder pool and complex technical needs, the project required clear architectural guidance, effective governance, and a roadmap to achieve digital and operational improvements.
Furthermore, SvcAus’ new CIO needed a revised 5-year ICT technology strategy to guide the future direction of the organisation’s technological advancements.
The Solution
Blue Bike’s approach was highly collaborative and strategic, providing both technical expertise and leadership across the WPIT program and SvcAus’ ICT strategy development.
WPIT Architecture Development
Blue Bike began by engaging key stakeholders across TSAAC, from leadership to operational teams, to gain a clear understanding of TSAAC’s current digital capabilities, challenges, and strategic aspirations. This phase involved reviewing previous strategic plans, assessing operational environments, and identifying key areas for digital improvement.
Stakeholder Collaboration: Engaged with stakeholders to ensure solutions met organisational, legislative, and financial needs.
Design Governance & Road-mapping: Improved design governance and identified gaps to refine the program’s roadmap, ensuring goals were achievable.
Product Evaluation & Selection: Participated in product evaluations to ensure solutions met technical and business requirements.
SvcAus ICT Technology Strategy
Blue Bike worked with the CIO to create a revised 5-year ICT strategy.
Stakeholder Engagement: Collaborated with senior leadership to capture feedback and priorities, ensuring actionable goals.
Goal Setting & Prioritisation: Identified key goals, creating a strategy that aligned with SvcAus’ broader objectives and was presented to leadership for approval.
This streamlined approach ensured that SvcAus received both a clear technical strategy and a practical roadmap for their transformation initiatives.
Blue Bike Outcomes
WPIT Architecture
Blue Bike successfully developed the enterprise architecture for the welfare system, guiding SvcAus through key stages to meet digital transformation goals. The solution was approved by all governance forums, advancing the WPIT program.
- New areas were identified, leading to business cases for additional work, with some approved architecturally, though not all were funded.
- Blue Bike’s strategy was key in progressing the program.
SvcAus ICT Technology Strategy
Blue Bike’s ICT strategy was well-received and presented as a comprehensive set of artefacts. It provided clear, actionable guidance for future technology decisions and was fully supported by leadership, aligning with SvcAus’ broader goals.
This approach ensured SvcAus had the strategic foundation to guide its ongoing digital transformation.
Conclusion
Blue Bike’s strategic involvement in both the WPIT program and the development of SvcAus’ ICT technology strategy played a vital role in transforming Australia’s welfare services. Our expertise in enterprise architecture and technology strategy not only supported the successful development of key systems but also provided SvcAus with a clear roadmap for future technological growth.
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