Empowering Transformation:
How Blue Bike Guided VMCH Through a Strategic Technology Overhaul
This case study highlights how Blue Bike helped Villa Maria Catholic Homes (VMCH) navigate a critical decision about their Client Management and Workforce Management systems.
By conducting in-depth workshops with stakeholders, assessing leading technology vendors, and identifying key business challenges and opportunities, Blue Bike developed a strategic Business Case that empowered VMCH’s Executive team to make an informed choice.
Whether they chose to upgrade existing systems or embark on a new procurement process, the insights and roadmap provided set the stage for future growth and efficiency.
The Challenge
VMCH undertook an assessment and identified that their current client management and rostering systems were insufficient to meet both present and future business needs.
Recognising the urgency, they initiated the development of a Business Case to guide the replacement of these systems, ensuring future investments would align with their goals for improved customer and workforce management.
The Solution
Blue Bike developed a comprehensive Business Case for VMCH’s system replacement, which involved conducting a detailed market assessment of leading Client Management Systems (CMS) and Workforce Management (WFM) solutions.
To ensure alignment with business needs, a series of discovery workshops were held with key stakeholders, resulting in a clear understanding of high-level business pain points, manual processes affecting productivity, and key improvement opportunities. The workshops also identified six CMS use cases, seven WFM use cases, and the critical functions and capabilities of each system.
Additionally, Blue Bike outlined key value drivers, guiding principles, and a high-level technology architecture, highlighting essential integrations between core systems.
After conducting an in-depth market analysis of WFM and CMS vendors, Blue Bike developed a phased implementation roadmap, providing VMCH with a clear path to progressively enhance their capabilities and meet their future business needs.
Blue Bike Outcomes
Blue Bike’s solution provided VMCH’s Executive with the critical insights needed to make an informed decision on the future of their CMS and WFM systems.
With a clear understanding of the identified benefits, value drivers, and the proposed target state architecture, the Executive was able to confidently choose between maintaining the existing systems or moving forward with a procurement process through a Request for Proposal (RFP). This enabled VMCH to align their technology investments with both immediate needs and long-term strategic goals, ensuring a path forward that would optimise operational efficiency and unlock key business benefits.
Conclusion
Blue Bike’s comprehensive approach empowered VMCH to make informed decisions about the future of their client management and rostering systems.
By aligning their technology investments with both immediate needs and long-term strategic goals, VMCH is now positioned to optimise operational efficiency and unlock critical business benefits. With a clear roadmap in place, they are ready to embark on a path that ensures future growth and success.
Ready to transform your systems and drive business success? Contact Blue Bike today to start your journey toward smarter, more efficient solutions.
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